LOYALTY PROGRAM TERMS AND CONDITIONS
1. PRELIMINARY PROVISIONS
1.1. These Terms and Conditions (“TC”) apply to Members who joined the Loyalty Program (“Program”) from 1 October 2026.
1.2. These TC define the rights and obligations of the Organizer and the Member.
1.3. The following terms used in the TC shall have the meanings established according to the definitions below:
a) Member - a natural person who is over 18 years of age and has the opportunity to make a reservation at the Organizer's facility or facilities.
b) Organizer - San Lameer Villa Rentals (Pty) Ltd
c) Program - Loyalty program organized by the Organizer, addressed only to Members.
d) Benefits - Dedicated Offers, rebates, discounts on the purchase of services offered by the Organizer and prizes that have been awarded by the Organizer to the Member, which the Member has the right to use in accordance with the TC.
e) Dedicated Offers - type of Benefits granted as a result of automated decision-making, including profiling by the Organizer to the Member thanks to information regarding reservations made by the Member at the Organizer's facility or facilities (such as: e-mail address, dates, location of stay, terms and conditions of offers purchased from the Organizer, date of birth, information on reservation cancellations, payment information). The Member's shopping preferences and interests are automatically assessed and the Dedicated Offer is presented. The Dedicated Offer may be presented electronically by sending it to the e-mail address provided by the Member (if the Organizer has consent to sending commercial information) or the Dedicated Offer will be visible in the booking engine on the website of the Organizer's facility or facilities after logging in by the Member. Profiling uses automated data processing and is part of the Program and Member Benefits.
2. TECHNICAL REQUIREMENTS
2.1. An Internet connection and an active e-mail account to which the Member has access are required.
2.2. In order to obtain help or answers to any questions, please contact the Organizer.
3. RULES OF PARTICIPATION IN THE PROGRAM
3.1. ACCESSION: A Member joins the Program by entering their personal data and accepting the TC.
3.2. MEMBER RIGHTS AND OBLIGATIONS: The Member undertakes to comply with the terms of the TC and to use true data, including personal data, which he has the right to use. The Member undertakes not to undertake any actions that are inconsistent with the provisions of generally applicable law or good practices. The Member has the right to realize the Benefits that are granted to him in accordance with the Regulations, and which may be realized when the Member makes a reservation. The Key Member should use the same e-mail address or log in to the Program to ensure that the Benefits are granted and taken into account, but in the event of technical problems or changes, the Member has the right to contact the Organizer to enable him to use the Benefits granted to the Member. The Member has no right to sell or transfer the Benefits granted to him to a third party.
3.3. RESIGNATION: A Member may resign from being in the Program at any time after logging in to the booking engine of the Organizer's facility.
3.4. END: The Organizer has the right to suspend or terminate the operation of the Program at any time for justified reasons, including the need to adapt the principles of operation of the Program to the new technical environment, for other important operational reasons, as well as in the event of changes in the scope of services provided under the Regulations or changes in regulations. rights, which, however, will not affect the Member's rights acquired before the termination or suspension of the Program's operations. In the event of suspension or termination, the Organizer will inform the Member in advance by e-mail.
4. BENEFITS
4.1. The benefits include Dedicated Offers and discounts in the amount granted by the Organizer to the Member as well as prizes awarded. Benefits may change over time and depend on the individual behavior of the Member, which influences the creation of Dedicated Offers. The profiling criteria are described in the definition of Dedicated Offers. Benefits in the form of ongoing rebates or discounts may be granted periodically or on a one-off basis.
4.2 Benefits can not be redeemed for any arrival between 10 December and 10 January annually. Any stay during this time will contribute towards your next Tier level. No discounts will apply to accommodation, breakfast, spa, or golf during peak periods.
4.3. If discounts or rebates apply to offers in a selected period, they should be used within the specified period because after its expiry, these Benefits will not be active and it will not be possible to redeem them.
4.4 Failure to make a reservation within 24 months of a Member`s last stay will result in a downgrade to the base Member tier. A member has to make at least one reservation in a 24 month period to retain their current Tier level.
5. RIGHTS AND OBLIGATIONS OF THE ORGANIZER
5.1. The Organizer has the right to update the catalog of Benefits, which, however, cannot affect the Benefits provided to the Member or make it impossible to use the Benefit already granted.
5.2. The Organizer undertakes to act in accordance with the TC.
6. LIABILITY
6.1. The Organizer is liable within the limits of the law for its actions or omissions and undertakes to apply the provisions on consumer rights.
6.2. The Organizer or the supplier of the reservation engine on the facility's website is not responsible for incorrectly entered data by the Member; lack of access to the Internet or limitations in its availability; limitations and/or incorrect operation of software or devices belonging to the Member, which constitute the basis for making a reservation; damage incurred and lost profits by the Member, which were caused by the action and/or omission of third parties and which were beyond the control of the Organizer or the supplier of the booking engine; damages incurred and benefits lost by the Member, which were caused by force majeure, payments made via external payment channels.
6.3 The exclusions or limitations of liability provided for in the TC do not apply in cases where, due to the content of mandatory legal provisions, it is not possible to exclude or limit liability, in particular they do not apply to damage caused intentionally.
6.4. All claims are subject to a statute of limitations in accordance with applicable law.
7. COMPLAINTS
7.1. The Member has the right to submit a complaint and have it considered by the Organizer within 14 days of its receipt. Please submit complaints by letter or electronically to the Organizer's address. The complaint should include the following data of the Member: name, surname, e-mail address, description of the problem.
7.2. Immediately after considering the complaint, the Organizer provides the Member with a response regarding the decision. The response will be sent in the same form in which the complaint was submitted.
7.3 Complains should be directed to: {{data_controller_name}}, Villa Rentals Manager and Director.
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8. PERSONAL DATA AND PRIVACY
The principles of personal data processing and privacy protection conditions are set out in the Privacy Policy on the website object Organizer, which is located at the URL: https://www.stayatsanlameer.co.za/terms-of-service
9. FINAL PROVISIONS
9.1. The Organizer has the right to make changes to the TC and they are effective upon updating, but not earlier than 14 days from the date of informing the Member about the change. Messages about the change are sent by email.
9.2. If a person notices a violation of the law, that person is obliged to contact the Organizer.
9.3. In matters not regulated in the TC, the relevant provisions of South African law and/or provisions applicable to the place of residence of the consumer shall apply.
9.4. Any disputes between the Organizer and a Member who started making or made a reservation other than as a consumer will be resolved by the court having jurisdiction over the Organizer's registered office.
9.5. The applicable law is South African law, and the basis for interpretation of the TC is in English
